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#AudiTogether

Stay at home, keep your distance, be healthy, support each other – we are in this together.

What defines us is our passion for progress and our deeply rooted faith in the future.
Together we are going to shape it.

Audi Supports Sitti Social Enterprise

Audi Middle East supports Sitti Social Enterprise and UNHCR refugee aid.

The need for sanitization and hygiene protection has been a constant reminder during the COVID-19 crisis and Audi Middle East is playing its part to raise awareness of the importance of hand washing by partnering with Sitti Social Enterprise and UNHCR to support the safety of refugees who have been critically affected by the coronavirus.

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Audi Extends warranty

Audi extends new car warranty and extended warranty to support customers during Covid-19

Audi is offering its customers an extension of new car and extended warranties. This measure is being introduced short-term in many markets around the world as many customers have been, or still are, unable to visit an Audi dealership and report their warranty claims due to the ongoing Corona crisis.

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Tarek alShafie, Dealer Principal and General Manager, Audi Kuwait represented by Fouad Alghanim & Sons Automotive Company

"Audi Kuwait is committed to the well-being and safety of all its stakeholders during these difficult times. We encourage everyone to stay home for the sake of a healthy and safe tomorrow. We remain apart but we are always connected!"

Tarek alShafie, Dealer Principal and General Manager, Audi Kuwait represented by Fouad Alghanim & Sons Automotive Company

The Road can wait

Stay home.
Stay together.

As the COVID-19 pandemic continues to affect us all, our highest priority is to ensure our staff, customers and suppliers are protected. With this mind, we have commenced remote operations where possible and all of our call center staff are also handling enquiries remotely from their homes.

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Audi Stream

AudiStream: online ticket to the world of Audi

Despite the corona pandemic and halted production, customers and fans can explore the high-tech production of Audi with the online AudiStream tour experience. The plant in Ingolstadt is open to visitors in virtual form. Anyone interested can book an interactive tour online at www.audi.stream and experience Audi at home on their screen.

Watch stream

#FourRingsChallenge

Join us online as we participate in the spirit of togetherness during this time
by taking part in the Four Rings Challenge. More info below.
00:00 | 00:00


Dealer Activities

Your safety and the safety of your loved ones is, and always will be, our top priority. For this reason, we are taking every possible precaution at our dealership to make your experience both safe and efficient. We offer contactless payment so that your presence is not required at the dealership and money does not exchange hands. Our vehicle disinfection service will ensure the surfaces of your Audi are properly cleaned before you unlock. For minor service jobs, such as oil top ups, key battery replacements and more, our technicians will perform the service at home. For larger services we offer a pick-up and drop-off service so that your Audi is collected, checked, repaired and returned. We thank you for your patience during these uncertain times.


FAQs

1. Are dealerships still open?

We are currently closed due to requirements provided by the government authority concerning the current situation with regards to covid-19.
For any urgencies please contact us:
Customercare@faa.com.kw
Nadeen.M@faa.com.kw

2. Are service centers still open and can I get my car serviced? (repaired)

We are not currently accepting any service appointments and our Service Centres are closed due to the latest government's regulations.

For any urgencies please contact us:
Customercare@faa.com.kw
Nadeen.M@faa.com.kw

3. How can I purchase an Audi in the current situation?

Our websites are all functional and feature the latest product offerings.

You can register your interest online and a consultant will reach out to you directly to discuss all available options around the model of your choice.

4. How can I reach somebody at the dealership in case of an urgent issue?

For any urgencies please contact us:
Customercare@faa.com.kw
Nadeen.M@faa.com.kw

5. My car is due for service – how will this affect my service package and overall vehicle warranty?

If the necessary service work cannot be carried out in a timely manner due to limitations of dealer operations, the service should be completed with the local Audi dealership as soon as reasonably possible and once normal operations resume.

The vehicle warranty will remain valid until the required service is completed on the condition that the service was not delayed for reasons solely attributed to the vehicle owner (e.g. owner did not bring car in time before expiry of warranty) or not related to restrictions on dealer operations. Each Audi dealership will prioritize overdue service and maintenance work once normal operations resume.

To follow up or submit an online service or repairs request please fill in the form below.

online service and repair request

*Please note that the submission of a claim/repair request by itself does not constitute an acceptance by the authorized dealer and/or Audi Volkswagen Middle East FZE that the vehicle’s warranty applies. Acceptance of applicability of the warranty, if applicable, shall be communicated separately by the respective authorized dealer.

Please ensure you have written confirmation from your Audi dealership regarding the delayed service of your Audi in order to ensure continuity of warranty.

6. My car is due for maintenance – how will this affect my warranty?

If the necessary service work cannot be carried out in a timely manner due to limitations of dealer operations, the service should be completed with the local Audi dealership as soon as reasonably possible and once normal operations resume.

The vehicle warranty will remain valid until the required service is completed on the condition that the service was not delayed for reasons solely attributed to the vehicle owner (e.g. owner did not bring car in time before expiry of warranty) or not related to restrictions on dealer operations. Each Audi dealership will prioritize overdue service and maintenance work once normal operations resume.

To follow up or submit an online service or repairs request please fill in the form below.

online service and repair request

*Please note that the submission of a claim/repair request by itself does not constitute an acceptance by the authorized dealer and/or Audi Volkswagen Middle East FZE that the vehicle’s warranty applies. Acceptance of applicability of the warranty, if applicable, shall be communicated separately by the respective authorized dealer.

Please ensure you have written confirmation from your Audi dealership regarding the delayed service of your Audi in order to ensure continuity of warranty.

7. Can I still drive my car if my mandatory service has not been completed, due to the fact that the dealership cannot support?

Please consult local government authority rules with regards to movement restrictions during this time. If allowed to drive, and if there are no dashboard warning lights present you can continue to drive the vehicle if the mandatory service is overdue and cannot be completed.

If your Audi shows a dashboard warning light, please refer to the description in your manual. If there is a red warning light or you are concerned about safety, please do not continue to drive your car and contact us on:
Customercare@faa.com.kw
Nadeen.M@faa.com.kw

However, if there are any other issues/problems with the vehicle (other than the mandatory service being overdue) then you should not drive your vehicle until the issue is resolved (subject to the return of our normal operations).

8. Does CoVid 19 delay the work carried out on my car?

If the necessary maintenance work cannot be carried out in a timely manner due to operation restrictions then please contact us specifying the vehicle issue which cannot be addressed due to the current situation.

The vehicle warranty will remain valid until the required maintenance has been completed, provided you have a written confirmation from our operations department and will prioritize overdue service and maintenance work once normal operations resume.

9. I would like to address my concern directly to Audi Middle East. How can I do that?

You can contact Audi Middle East on our customer care helpline customer.care@avme.ae

10. Might there be delays to spare part deliveries?

In general Audi Genuine Parts deliveries continue to be reliable, and our sales centers always keep an appropriate number of parts in stock.

Please email us on customer.care@avme.ae for further details and the latest stock status availability.

11. My warranty is about to expire and is there an extension provided by Audi?

In case your Audi Manufacturer Warranty or Audi Extended Warranty expires between the 1st March 2020 and the 31st May 2020, Audi will extend the warranty periods with 3 additional months.
In case the extension of the new vehicle warranty overlaps with the beginning of the Audi Extended Warranty, the start of the Audi Extended Warranty will be postponed.

We would like to point out that this unique offer is being made by Audi, free of charge due to the Covid-19 situation.

Note:
The mileage restriction of any Audi Extended Warranty will not be extended.
The above extension does not apply to Extended Warranty offered by external partners.

12. How can I maintain my car while it is parked for a longer period of time?

In order to avoid battery drainage and to recharge the battery, we recommend to drive your Audi for at least half an hour in your own parking lot or while going out to buy essentials by getting the required permits (where applies).

If you have multiple cars in your household, we recommend that you rotate the usage of the cars when going out to get essentials so no one car is standing around for a long period.
Another tip is to minimize the usage of (A/C, Radio…etc.), while moving the car as the car will be parked a few days before it will be moved again

Thank you
#AudiTogether