Our policy.
At Audi Volkswagen Middle East FZE we are committed to service excellence in all areas of our business.
Our policy covers the distribution of the Audi & Volkswagen range of vehicles to the regional Audi & Volkswagen network for onward sale to our customers.
To ensure that our customer’s needs and expectations are satisfied, we have established a process-oriented and certified quality management system which complies with ISO 9001:2015 standard. We aim to supply high quality products and services and to stimulate demand through intelligent and engaging marketing activities, supported by efficient after-sales service and spare parts supply. We provide & coordinate expert training to our network in all areas of the sales and service business with a focus on customer-orientation, supported by an effective customer relationship management for our partners.
An ongoing training system will ensure all staff are trained to support and implement our quality policy through the quality management system and procedures. It will also assist our efforts to strive for continual improvements in every facet of our business.
This “Total Quality” environment aims to build customer confidence and assists us to develop and maintain customer, partner and supplier relationships.
Compliance and Integrity.
For the Volkswagen Group compliance is: Adherence to legal requirements, internal corporate policies, ethical principles, and self-imposed values for the protection of the company and its brands.
A company can only be sustainably successful if it acts with integrity, complies with statutory provisions worldwide and stands by its voluntary undertakings and ethical principles. Compliance must be second nature to all Group employees.
The group wide Code of Conduct is basis for all decisions taken in the company and offers guidance for ethical conduct.
Other publications of the Volkswagen Group offer further detailed information and advice.
Downloads
Data Protection.
Privacy policy.
Any data provided by you and/or collected and stored in relation to on this website will be used in order to provide requested services, offer customer support, conduct customer surveys and tailor customer information and offers based on your individual needs. For these purposes, the information provided by you may be stored, processed and shared with group companies of the Volkswagen Group. Audi Volkswagen Middle East FZE will treat all information provided by the user on a confidential basis and in accordance with applicable law. By providing such data you agree to the foregoing provisions.
Contact: rsvp@avme.ae
Cookie policy.
1. General Information
The Cookie Policy explains use of cookies on our website and what options you have when dealing with cookies.
We use technologies on our website that are intended to facilitate the use of the website and improve its user-friendliness or provide various features (and thus make the website as a whole more user-friendly, effective and secure ). Such technologies include e.g. cookies, pixels and scripts (hereinafter referred to as "cookies").
Cookies are small data records, which are stored on your end device and contain data such as personal web page settings and login information. This data record is generated via the web server to which your web browser is connected and then sent to you.
2. Handling cookies
In principle, it is also possible to access our website without cookies. However, if you wish to make extensive use of the functionalities of our websites, you should accept the cookies, which enable or facilitate the use of certain functions.
Most web browsers are set by default to accept all cookies automatically. You may decline the use of cookies at any time with future effect by setting your browser to accept no or only specific cookies, or to notify you when cookies are sent. This may mean that you may not be able to fully use all the features of our websites. If you have adjusted your browser settings to accept cookies, you agree to the use of these cookies when using our website.
Please note that the settings in your browser are only valid for that specific browser. If you use different browsers or end devices, you must adjust the settings again. In addition, you have the option of deleting the cookies from your memory at any time.
Notices for Vehicle Purchases & Servicing.
Non-liability clause.
AVME takes great care in compiling the contents of these internet pages and makes sure that they are updated on a regular basis. They are nevertheless only meant to provide non-binding general information and cannot replace detailed individual advice to help the prospective buyer make his decision. The technical features and equipment of the vehicles described are only examples. Such features and equipments can vary especially depending on the country where they are sold. They are subject to alterations at any time. You will get binding up-to-date specifications on the features, equipments or characteristics of our vehicles exclusively from your authorized dealer or importer.
AUDI AVME does not guarantee that the information on these pages is up-to-date, accurate and complete, or that they can be accessed without disturbance at any time.
When we refer to web pages of third parties (links), AUDI AVME does not take any responsibility for the contents of the linked pages. In activating the reference, you leave the information service of AUDI AVME. Diverging regulations can therefore be applicable to the services of third parties, in particular with regard to data protection.
AUDI AVME further exempts itself from all liability for related services – in particular for the downloading of files provided by AUDI AVME on the web pages of AUDI AVME – in the event of slight neglect of duty, unless fundamental contractual obligations such as life, health or body are concerned, or claims based on the Product Liability Act are affected. The same applies to neglect of duty on the part of our vicarious agents.
Product Specification.
The specifications contained in this website are for information purposes only as we cannot confirm the exact specifications of the vehicle. If you require any specific feature you must consult your authorized Audi dealership which is regularly updated with any change in specification.
Please check model availability and full specification details with your authorized Audi dealership prior to ordering. Neither Audi nor Audi Partners can accept contractual responsibility for your reliance on the information contained herein.
Some illustrations in this website do not necessarily reflect local specifications and may not be available. Consequently controls and some items of equipment are positioned differently for the Middle East.
Audi Middle East has tried its hardest to illustrate the vehicle and specifications you have requested but, unfortunately, at times, you may find the model and specifications you have selected are no longer available. Audi Middle East will try to comply with any requests you may have but please be aware that this picture is for illustrative purposes only. Please confirm vehicle and specifications with your local authorized Audi dealership.
Pricing.
Prices quoted in this website are Manufacturer’s recommended On-The-Road prices and may vary from time to time. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Always finalise prices with your local authorized Audi dealership.
Social Media Netiquette.
Our "Vorsprung durch Technik" starts together with our fans. For this reason we welcome you to our Social Media web pages and we are looking forward to inspiration and dialogue. In order to keep up a polite level of communication, we would kindly ask you to observe and follow our rules of netiquette.
Tell us your stories and upload photos or videos. We welcome a lively exchange with and among each other - however, we would request that you stay fair and respectful to each other. For this reason we reserve the right to monitor or delete entries of promotion, inappropriate, offensive and/or insulting comments along with irresponsible dealings with Audi products or entries which have no reference to our web page.
Please make sure that you do not write unauthorized, improper or unlawful entries. AUDI AG is not responsible or liable for any contents entered by users.
Our pages are open to the public and are visible for every user. Please make sure that you restrain from entering personal data such as telephone number, bank details, license plate number or chassis number on the web page. Our aim is to protect your privacy; therefore we reserve our right to delete such entries should any of the above data be found.
Imprint.
Audi Volkswagen Middle East FZE, a Free Zone Establishment duly incorporated under the laws of the Emirate of Dubai, registered with the Dubai Airport Free Zone Authority under docket number DAFZ0189 and with Free Zone License number 700, having its registered office at the Dubai Airport Free Zone, P.O. Box 27758, Dubai, United Arab Emirates.